Terms & Conditions
Terms and Conditions
(For Families)
1. Payment Terms
1.1 Tutoring fees must be paid in advance on the 1st of every month for the duration of the
Contract.
1.2. Payments are taken each month via Stripe through the ClassForKids Platform and are
the same amount each month.
1.2. Failure to make payment, including during holiday periods, may result in lesson
termination.
1.3. No lessons will take place without advance payment.
1.4 In some cases, additional materials such as books for specific subjects (e.g., Verbal
Reasoning, Non-Verbal Reasoning) may be required. These will be charged separately,
and parents will be informed in advance.
1.5 All payments are processed on a recurring monthly basis. The minimum contract
duration is one calendar month from the start date. After the minimum term, the contract
will continue on a rolling monthly basis until terminated with one full calendar month’s
written notice, as per our termination policy.
2. Contract Duration and Termination
2.1. This tutoring contract remains in effect until terminated by either party.
2.2. Termination Notice: A full calendar month's written notice is required to terminate this
agreement. For instance, if we receive your notice on the 12th of a month, you will still
be required to pay for the following month. Therefore, your contract will end on the last
day of the month after next.
2.3. All termination notices must be given in writing via email to admin@gyminds.co.uk
2.4. If tutoring is terminated for any reason, Growing Young Minds cannot guarantee the
same lesson times, teachers, or fees should you wish to return.
2.5. If a child attends their first lesson and decides not to continue, parents must submit a
refund request within one week of the first lesson to receive a refund for any lessons not
attended thereafter. If the request is made after the seven-day period, the standard
notice period will apply.
3. Attendance and Refund Policy
3.1. No refunds will be given for missed lessons unless the tutor is unavailable. In such
cases, Growing Young Minds will refund the lesson fee.
3.2. Growing Young Minds is open all year round, except for Bank Holidays and the
period between Christmas and New Year.
3.3. Self-study materials for missed lessons (outside of the stated closed periods) will be
available on Google Classroom.
4. Parent and Student Responsibilities
4.1. Parents/guardians are expected to support their child’s progress by ensuring completion
of additional work assigned by the teacher.
4.2. Parents/guardians and students must be respectful towards other parents, children, and
staff at all times.
5. Growing Young Minds Commitments
5.1. Growing Young Minds will make every effort to cover teacher absences to ensure
lessons continue as scheduled. If a lesson must be canceled, a refund will be issued.
5.2. Self-study materials will be uploaded to Google Classroom for parents and students to
access as needed.
5.3. Growing Young Minds will work closely with parents to provide feedback, track
progress, and set learning targets.
5.4. Growing Young Minds is committed to providing a professional, inclusive, and
supportive learning environment for all children, regardless of age, ability, or needs.
6. Force Majeure
6.1. Growing Young Minds shall not be held liable for any failure or delay in performing its
obligations under this contract if such failure or delay is caused by circumstances
beyond its reasonable control, including but not limited to:
- Natural disasters (e.g., floods, earthquakes, storms)
- Pandemics, epidemics, or government-imposed restrictions
- War, terrorism, riots, or civil disturbances
- Power outages or failure of internet services beyond our control
- Fire or water damage
- Any other unforeseen events that prevent normal operations
6.2. In the event of a force majeure situation, Growing Young Minds will make reasonable
efforts to provide alternative learning options (such as online lessons or self-study
materials), but no refunds will be issued for disruptions beyond our control.
7. Communication and Mailing List
7.1. Parents/guardians agree to be added to the Growing Young Minds mailing list to
receive updates and important information.
7.2. Parents/guardians may unsubscribe at any time.
8. Safeguarding and Child Protection
8.1. Growing Young Minds is committed to maintaining a safe and supportive learning
environment for all students.
8.2. All teachers are required to adhere to safeguarding and child protection policies. Any
concerns regarding student welfare will be reported in accordance with legal obligations.
8.3 If you have any safeguarding concerns, please contact our Designated Safeguarding
Lead (DSL) at 07555 499 506 safeguarding@gyminds.co.uk
9. Online Lesson Conduct and Responsibilities
9.1. For online lessons, parents/guardians must ensure:
- A quiet and suitable learning environment for the student.
- A stable internet connection and working device (laptop, tablet, etc.).
- That students behave appropriately and respectfully during lessons.
- That parents/guardians do not interfere with or interrupt online lessons while they are in progress.
9.2. Growing Young Minds is not responsible for technical issues on the student’s side (e.g.,
poor internet connection). No refunds will be issued for missed lessons due to technical
problems.
10. Lesson Cancellations by Parents
10.1. If a student is unable to attend a scheduled lesson, the parent/guardian must notify
Growing Young Minds as soon as possible.
10.2. Missed lessons by students will not be refunded but may be supplemented with
self-study materials if available.
10.3. At the discretion of Growing Young Minds, a rescheduled lesson may be offered,
subject to tutor availability.
11. Behaviour and Discipline
11.1. Growing Young Minds has a zero-tolerance policy for disruptive or inappropriate
behaviour by students or parents.
11.2. If a student consistently disrupts lessons or behaves inappropriately, Growing Young
Minds reserves the right to:
- Issue a formal warning to parents.
- Suspend or terminate tutoring services if behavior does not improve.
12. Confidentiality and Data Protection
12.1. Growing Young Minds will store and process all personal data in accordance with UK
GDPR and data protection laws.
12.2. Personal information will only be used for tutoring, communication, and business
purposes.
12.3. Parents have the right to request access to their data or request deletion of their
personal information at any time.
13. Liability Disclaimer
13.1. While Growing Young Minds strives to provide high-quality tutoring, we do not
guarantee specific academic outcomes or grades.
13.2. Growing Young Minds is not responsible for any injury, loss, or damage sustained by
students while attending lessons, whether online or in-person. Parents are responsible
for ensuring a safe environment for their child.
By proceeding with Growing Young Minds, you agree to these Terms and Conditions.